I had a great overall experience at Roesbery Car Care. First of all, I called to make an appointment and they fit me into the schedule on a short notice. I was running late and called to let them know, and they said to just bring it in when I had a chance. When I got there, Mila helped me, and was super friendly and helpful. She told me up front how much an oil change would cost, gave me a printout of the cost breakdown and then told me the approximate amount of time it would take. She called when it was finished (about 1.5 hours) and I was happy to see that I was charged less than the estimated cost because they charged less for the labor cost. I will be coming back for my next oil change!