I have an old Toyota Landcruiser which many shops decline to work on due to its age. Mike and his crew worked over several visits to identify and fix a hard to find noise among the pulleys, fan, pumps etc., in the front of the engine, warning that if something failed, it could be a potentially catastrophic and expensive repair. Two visits resulted in some items needing replacement being dealt with, but the troubling noise remained unresolved. Mike then asked for a third visit with the expense of the continued diagnosis on him. Third time was a charm, and replacing a failing fan clutch did the trick. My 22 year old Landcruiser now sounds like a new truck under the hood. Mike and his technician's persistence and straightforward recommendations are much appreciated.